Tell me about your tours! Where do they start? How long are they? How fast do you ride?
Many of our tours begin and end at Wheelhouse Detroit’s Riverfront location unless specifically noted that the tour will begin and end at Wheelhouse Detroit's Hamtramck location. The location will be stated on our website and in your tour confirmation email.
Most tours are between 12 and 16 miles unless otherwise noted. Masters Series tours are 30 miles or longer and designed for experienced riders. The Eastern Market tour is our shortest, measuring about five miles.
We ride at a conversational pace of 10 to 12 miles per hour. Since these are tours and not rides, there are frequent informational stops. Some tours include food breaks, but those are always noted in the description. We recommend that you bring water. Learn more about our tours here.
What is required to rent a bike while I tour?
A bike rental for a tour is an additional cost of $10. You can reserve one before check out when reserving your tour online. When you sign the waiver, you agree to reimburse us for the cost of the bicycle if it goes missing while you are renting it or for the cost of repair if it is damaged. The bike rental will be due for return at the end of the tour.
I reserved a spot on a tour and it looks like it might rain. What is your weather policy?
We ride rain or shine! We only cancel our rides for safety reasons such as extremely high winds, thunderstorms, excessive heat or cold, or other severe conditions. All cancellations are at the discretion of Wheelhouse Detroit, and we reserve the right to alter tours or cancel with little or no notice. A full refund will be given only if Wheelhouse Detroit cancels the tour.
We encourage riders to dress for the weather — and since this is Michigan, be prepared for it to change. We can lend you a poncho if you think you might need one!
What happens if there are serious weather conditions right before my tour is scheduled to leave?
At the discretion of Wheelhouse Detroit, the tour will be delayed no longer than a half hour before ultimately being cancelled if the weather does not cooperate.
I reserved a spot on a tour and something came up. What is your cancellation policy? Can I change dates?
Our cancellation policy applies to both rental and tour reservations. Cancellations for a refund less a $10 service fee or requests to reschedule a reservation, with an additional $10 administrative fee due at check-in, must be made 48 hours in advance. We do not offer refunds or requests to reschedule for any reason once within 48 hours of the scheduled time.
Why do you charge a $10 service fee to refund or to reschedule my tour reservation?
We have to cover our credit card processing and administrative costs.
Do you do private tours?
We sure do! They make a great team-building exercise, pre-wedding excursion or friend and family outing. More information is available here.
Can I bring my child on one of your tours?
In most instances, no, due to safety concerns and tour content. However, we do rent child accessories, so come on down and we will set you up with a kid's seat, trailer or tag-a-long and send you on your way for an exciting Detroit bike adventure! The Riverfront, Dequindre Cut, Belle Isle, and Eastern Market are all popular family destinations.
Exceptions: Occasionally we allow teens that are accompanied by parent or guardian, are experienced cyclists and are able to be respectful at stops to join in. Please email us at email@example.com to discuss.
I can't make the tour I am interested in. Can you give me a map of the route?
We can provide you a general map and suggestions but not exact routes.
What is your helmet policy?
We require helmets on our tours and will provide them at no extra charge. For rentals, we do recommend helmets but they are not required for riders over 18 years of age. We do, however, insist that anyone under age 18 wear a helmet. We have helmets to fit all heads and we sanitize them after each use.
What do you recommend I wear while riding?
First and foremost, be comfortable! As long as you are dressed for the weather, wear whatever you want: jeans, shorts, dresses, skirts, saris, leggings, joggers, t-shirts, hoodies, tanks, chinos, slacks, dress pants, sneakers, platforms, sandals, loafers...we mean it, anything goes!
Headed out on a tour? Our tours are casual-paced and really do not require specialty gear, ie. spandex. We do not recommend clip-ins or flip-flops on our tours.
Don't forget your sunscreen!